- Express delivery and free returns within 30 days
- support@leefurniture.shop
- +1 626-572-8690
At leefurniture, we’re committed to offering quality furniture that meets your expectations. If something isn’t right with your order, we’re here to make the return process straightforward and hassle-free.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
- Return Shipping (Change of Mind): Customer is responsible
- Refund Processing Time: Within 10 business days after approval
How to Start a Return
To request a return, please contact us at support@leefurniture.shop with the following information:
- Your full name and order number
- The item(s) you would like to return
- The reason for the return (damaged, incorrect item, no longer needed, etc.)
Important: Returns sent without receiving prior approval will not be accepted. After your request is approved, we’ll provide the return address and detailed instructions for completing the return.
Return Eligibility
To qualify for a return, products must meet the following requirements:
- Must be unused and in the same condition as when received
- Must include the original packaging, tags, and any included accessories
Return Shipping Policy
We aim to keep our return shipping terms clear and transparent:
- Defective or Damaged Items:
If your furniture arrives damaged or has a manufacturing defect, we will cover the return shipping cost and provide a prepaid return label. - Customer-Initiated Returns:
If you’re returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order as soon as it is delivered.
- Shipping Damage:
If your package arrives damaged, please contact us promptly so we can assist you and file a claim when necessary. - Incorrect or Defective Items:
If you receive the wrong furniture item or a defective product, contact us within the 30-day return period so we can work toward resolving the issue as quickly as possible.
Refunds
After we receive and inspect your returned item, we’ll notify you by email regarding the status of your refund.
- Approved Returns:
Approved refunds will be issued to your original payment method. - Processing Time:
Please allow up to 10 business days for the refund to be processed. Your bank or card issuer may require additional time for the refund to appear in your account.
Exchanges
If you would like a different furniture item, the recommended approach is to return the original product first. Once the return has been approved, you can place a new order for the item you prefer.
Contact Us
If you have any questions regarding this policy, please feel free to contact us:
Email: support@leefurniture.shop
Phone: +1 626-572-8690
Hours: Monday – Friday, 10:00 AM – 8:00 PM
Address: 8952 Valley Blvd, Rosemead, CA 91770, United States